Senior Operations Manager Resume Example

Senior Operations Manager · Georgia-Pacific

Atlanta, GA · 2019 - Present

• Led a team of 30+ employees across production, warehousing, and logistics, improving overall operational efficiency by 22% and reducing annual operating costs by $3.5M through strategic process re-engineering.
• Implemented a new inventory management system (SAP SCM), resulting in a 15% reduction in stockouts and a 10% decrease in carrying costs within the first year.
• Developed and executed a Lean manufacturing program, decreasing production cycle time by 20% and improving on-time delivery rates to 98% for key product lines.
• Managed a $12M operational budget, consistently delivering projects under budget and ahead of schedule while maintaining high quality standards.
• Spearheaded cross-functional initiatives to integrate IoT solutions on the production floor, leading to a 5% improvement in equipment utilization and predictive maintenance capabilities.

Operations Manager · Kimberly-Clark

Roswell, GA · 2015 - 2019

• Oversaw daily operations for a high-volume manufacturing plant, increasing production output by 18% through optimized scheduling and resource allocation.
• Reduced manufacturing waste by 10% and energy consumption by 7% by applying Six Sigma methodologies and employee training programs.
• Managed a team of 20 production and logistics staff, fostering a culture of continuous improvement that led to a 25% reduction in workplace incidents.
• Collaborated with procurement and sales to optimize demand forecasting accuracy by 12%, minimizing overstock situations and improving supply chain responsiveness.
• Successfully managed the rollout of two new product lines, achieving a 99% on-time launch rate and exceeding initial production targets by 15%.

Process Improvement Specialist · GE Healthcare

Milwaukee, WI · 2012 - 2015

• Analyzed manufacturing workflows and identified bottlenecks, leading to the implementation of process changes that reduced production lead times by an average of 10 days.
• Developed and deployed standard operating procedures (SOPs) for critical production lines, improving first-pass yield by 8% and reducing rework by 5%.
• Utilized Minitab and statistical process control (SPC) to monitor key performance indicators, identifying root causes for deviations and driving corrective actions.
• Led multiple Kaizen events focused on waste reduction and efficiency gains, contributing to annual savings of approximately $500,000.
• Provided training and mentorship to junior staff on Lean principles and process mapping techniques.

Master of Science in Supply Chain Engineering · Georgia Institute of Technology

Atlanta, GA · 2010 - 2012

• GPA: 3.8/4.0

Bachelor of Science in Industrial Engineering · Purdue University

West Lafayette, IN · 2006 - 2010

• Graduated Magna Cum Laude

Senior Project Engineer · Siemens Healthineers

Atlanta, GA · 2012 - 2016

• Managed end-to-end project lifecycle for medical device component development, delivering 3 key projects on average 15% under budget and 10% ahead of schedule.
• Optimized manufacturing processes for new product lines, resulting in a 20% reduction in production cycle time and a 10% decrease in material waste.
• Led cross-functional engineering teams of 8-12, improving team efficiency by 25% through implementing Agile methodologies and standardized project templates.
• Conducted detailed root cause analysis on product defects, reducing recurring issues by 30% and enhancing overall product reliability.

Operations Manager · Nordstrom

Seattle, WA · 2016 - 2020

• Oversaw daily operations for a regional distribution center, managing a team of 50+ employees and achieving a consistent 99.5% on-time delivery rate.
• Implemented a new inventory management system, reducing stock-out incidents by 40% and optimizing warehouse space utilization by 25%.
• Reduced operational costs by 18% annually through strategic vendor negotiations and process automation initiatives.
• Developed and executed workforce training programs, increasing team productivity by 15% and reducing staff turnover by 10%.

Senior Operations Manager · Zillow Group

Seattle, WA · 2020 - Present

• Led a portfolio of 5+ complex operational programs, improving service delivery metrics by 22% and achieving a 98% internal stakeholder satisfaction rating.
• Designed and implemented new global vendor management framework, resulting in a 15% reduction in vendor-related costs and improved service level adherence across 10+ partners.
• Spearheaded the integration of operational workflows post-acquisition, streamlining processes and achieving synergy targets 3 months ahead of schedule.
• Managed and mentored a team of 6 operations specialists, fostering a 30% increase in team-led process improvement initiatives and 100% project completion rates.
• Developed predictive analytics models to forecast operational demand, reducing overstaffing by 12% and ensuring optimal resource allocation.

Master of Business Administration (MBA) · University of Washington - Foster School of Business

Seattle, WA · 2016 - 2018

• Specialization in Operations and Supply Chain Management
• Achieved a GPA of 3.9/4.0

B.S. Industrial Engineering · Georgia Institute of Technology

Atlanta, GA · 2008 - 2012

• Graduated Magna Cum Laude with a GPA of 3.8/4.0
• Recipient, President's Scholarship for Academic Excellence