Software Engineering Manager Resume Example

Senior Software Engineering Manager · Affirm

New York, NY · 2020 - Present

• Led two engineering teams (15+ engineers) responsible for core payment processing and risk assessment platforms, increasing transaction throughput by 30% and reducing fraud by 15% through enhanced machine learning models.
• Architected and oversaw the migration of critical microservices to a new Kubernetes-based infrastructure, improving system resilience by 25% and reducing operational costs by 10%.
• Drove the successful launch of a new 'Buy Now, Pay Later' product feature, integrating with over 50 new merchant partners and contributing to a 20% increase in active users within the first six months.
• Implemented a new on-call rotation and incident response process, decreasing average resolution time for critical issues by 40%.

Software Engineering Manager · Capital One

McLean, VA · 2016 - 2020

• Managed a team of 9 software engineers focused on developing and maintaining high-volume data streaming pipelines for real-time customer insights, processing over 1TB of data daily.
• Spearheaded the refactoring of a legacy monolith into a service-oriented architecture, reducing API latency by 20% and enabling faster feature delivery.
• Collaborated with product management to define technical roadmaps, leading the delivery of 4 major features per quarter that enhanced customer experience and improved data accuracy by 98%.
• Mentored junior engineers, developing a training program that resulted in a 70% retention rate for new hires and 3 promotions within the team.

Lead Software Engineer · Fidelity Investments

Boston, MA · 2015 - 2015

• Led a team of 4 engineers in the development of a new client-facing investment portal, increasing user engagement by 15% in beta testing.
• Designed and implemented secure APIs for integrating with third-party financial data providers, ensuring compliance with industry regulations.
• Optimized database queries and backend services, improving application response times by an average of 30%.

M.S. in Computer Science · University of California, Berkeley

Berkeley, CA · 2013 - 2015

• Specialization in Distributed Systems and Cloud Computing
• Achieved a GPA of 3.9/4.0
• Master's project: Scalable Transaction Processing on Cloud Infrastructure

B.S. in Computer Science (Summa Cum Laude) · University of Texas at Austin

Austin, TX · 2009 - 2013

• Achieved a GPA of 3.95/4.0
• Honors thesis: Real-time Fraud Detection Algorithms
• Recipient of the Dean's Award for Academic Excellence

Senior Software Engineering Manager · Expedia Group

Bellevue, WA · 2021 - Present

• Led a department of 25+ engineers across three teams, overseeing the development and scalability of core booking platform services processing over 10 million transactions daily.
• Increased system reliability by 15% and reduced critical incident response time by 20% through implementation of enhanced monitoring and automated recovery protocols.
• Drove a strategic initiative to re-architect legacy services into microservices, resulting in a 30% improvement in deployment frequency and 40% reduction in infrastructure costs.
• Mentored and developed engineering managers and senior staff, improving team morale by 25% and reducing voluntary turnover by 10% within 18 months.
• Collaborated with product and business leaders to define annual roadmaps, delivering features that contributed to a 5% increase in conversion rates for key booking flows.

Software Engineering Manager · Zillow Group

Seattle, WA · 2017 - 2021

• Built and led a high-performing team of 8 software engineers focused on developing user-facing features for the flagship Zillow application, increasing user engagement by 18%.
• Implemented agile methodologies and continuous delivery pipelines, reducing release cycles from bi-weekly to daily, and decreasing bug reports by 35% post-release.
• Designed and oversaw the integration of a new personalized search algorithm, which improved lead generation for agents by 12% across target markets.
• Championed code quality initiatives, establishing robust code review processes and automated testing frameworks, leading to a 20% reduction in technical debt.
• Managed project timelines, resource allocation, and technical debt across multiple concurrent projects, consistently delivering complex features on schedule and within budget.

Senior Product Manager · Microsoft

Redmond, WA · 2013 - 2017

• Managed the product lifecycle for a suite of enterprise productivity tools, defining roadmaps, gathering requirements, and collaborating closely with engineering and design teams.
• Launched a key feature that automated reporting, saving over 5,000 person-hours annually for internal teams and reducing operational costs by 10%.
• Conducted extensive market research and competitive analysis, identifying key user needs that informed product development and led to a 15% increase in user satisfaction.
• Coordinated cross-functional teams (engineering, marketing, sales) to successfully launch three major product updates, each exceeding adoption targets by an average of 20%.
• Presented product strategy and performance metrics to senior leadership and external stakeholders, securing funding for critical product enhancements.

B.S. Computer Science · University of Washington

Seattle, WA · 2009 - 2013

• GPA: 3.8/4.0
• Dean's List (2010, 2011, 2012)
• Relevant Coursework: Data Structures & Algorithms, Software Engineering, Database Systems, Operating Systems