Spa Manager Resume Example

Spa Manager · The Revive MedSpa & Wellness

Denver, CO · 2020 - Present

• Increased client retention by 25% within the first year through personalized wellness plans and proactive follow-up programs.
• Boosted retail product sales by 30% within 18 months by optimizing inventory selection and enhancing staff product knowledge training.
• Managed and mentored a diverse team of 15 estheticians, massage therapists, and front desk staff, achieving an average of 95% positive client feedback ratings.
• Implemented a new online booking and client management system, which reduced no-show rates by 15% and streamlined appointment scheduling.
• Oversaw full P&L for a facility generating $1.2M in annual revenue, consistently exceeding quarterly revenue targets by an average of 10%.

Assistant Spa Manager · Aura Wellness Sanctuary

Aspen, CO · 2017 - 2020

• Assisted in daily operational management for a 10-room boutique spa, contributing to a 20% growth in annual membership subscriptions.
• Streamlined professional product inventory management, resulting in a 10% reduction in waste and improved stock rotation efficiency.
• Trained and onboarded 8 new therapists, ensuring strict adherence to service protocols and contributing to enhanced team performance.
• Coordinated successful seasonal promotional campaigns, which led to a 15% increase in off-peak booking rates.
• Managed front desk operations, handling guest inquiries and resolving issues to maintain high standards of customer satisfaction.

Bachelor of Science in Business Administration, Hospitality Management · University of Colorado Boulder

Boulder, CO · 2013 - 2017

• Graduated Magna Cum Laude with a GPA of 3.8/4.0
• Completed capstone project on sustainable spa practices and their impact on profitability
• Member of the Hospitality Management Student Association

Spa Manager · The Edgewater Spa

Seattle, WA · 2022 - Present

• Directed all aspects of spa operations for a 10-treatment room luxury hotel spa, consistently achieving monthly revenue targets by an average of 18%.
• Managed a team of 20+ therapists and support staff, improving employee retention by 25% through enhanced training and mentorship programs.
• Implemented new client feedback system that boosted guest satisfaction scores by 15% and directly informed service enhancements.
• Oversaw procurement and inventory worth $50K+, reducing supply costs by 10% through strategic vendor negotiations.

Assistant Spa Manager · The Alexis Royal Sonesta Hotel Spa

Seattle, WA · 2020 - 2022

• Supported Spa Director in managing daily operations for a luxury hotel spa, catering to an average of 150 clients per week.
• Developed and delivered training modules for new spa therapists and front desk staff, improving service consistency by 25%.
• Managed client bookings and inquiries, maintaining a 95% positive feedback rate for service coordination and follow-up.
• Assisted in inventory control of retail products and professional supplies, reducing waste by 10% through meticulous tracking.

Assistant Store Manager · Nordstrom

Seattle, WA · 2017 - 2020

• Managed daily operations for a $5M annual revenue department, consistently exceeding sales targets by an average of 15% quarterly.
• Supervised a team of 15 sales associates, implementing coaching strategies that improved customer satisfaction scores by 10% within 6 months.
• Streamlined inventory management processes, reducing stock discrepancies by 20% and improving product availability by 18%.
• Orchestrated successful execution of seasonal promotions and visual merchandising, contributing to a 12% increase in foot traffic during campaigns.

Bachelor of Arts in Business Administration · University of Washington

Seattle, WA · 2013 - 2017

• Graduated Magna Cum Laude, GPA: 3.8/4.0
• Dean's List (6 semesters)