Store Operations Coordinator Resume Example

Senior Store Operations Coordinator · Crate & Barrel

Chicago, IL · 2021 - Present

• Led a team of 8 operations associates to manage daily inventory, receiving, and omnichannel fulfillment, improving order processing time by 20% for BOPIS and ship-from-store orders.
• Implemented new cycle counting procedures that increased inventory accuracy for high-value merchandise by 12% and reduced annual shrinkage by $50,000.
• Coordinated with logistics partners to optimize delivery schedules for large furniture items, reducing inbound freight costs by 8% annually.
• Developed and delivered training modules on WMS utilization and safety protocols, resulting in a 15% reduction in stockroom incidents.
• Managed store equipment maintenance and supply procurement, achieving a 5% cost reduction through vendor negotiation.

Store Operations Coordinator · Dick's Sporting Goods

Schaumburg, IL · 2018 - 2021

• Oversaw daily receiving and processing of shipments, consistently meeting a 98% same-day processing rate for over 500 SKUs.
• Managed backroom organization and space utilization, increasing storage capacity by 15% and improving retrieval efficiency by 10%.
• Conducted weekly inventory audits and managed discrepancies, contributing to a 5% improvement in overall store inventory accuracy.
• Supported visual merchandising team by ensuring timely and accurate product placement according to planograms across a 70,000 sq ft store.
• Trained 10+ new hires on operational procedures, including POS systems, receiving, and stockroom management.

Inventory Specialist · Target

Bloomington, IL · 2016 - 2018

• Processed and stocked daily merchandise deliveries, maintaining accurate records and minimizing backroom overflow.
• Executed weekly cycle counts for designated departments, achieving a 99% accuracy rate for assigned inventory sections.
• Assisted in maintaining store presentation standards by ensuring aisles were clear and products were correctly signed and priced.
• Operated forklifts and pallet jacks safely and efficiently to move heavy merchandise within the backroom and sales floor.
• Contributed to a team effort that reduced overall store inventory shrink by 0.5% through diligent stock management and discrepancy reporting.

Bachelor of Science in Supply Chain Management · University of Illinois Chicago (UIC)

Chicago, IL · 2012 - 2016

• Graduated Cum Laude with a GPA of 3.7/4.0
• Completed capstone project on optimizing last-mile delivery routes for urban retailers, reducing estimated costs by 15%
• Member of the Supply Chain Management Student Association

Store Operations Coordinator · Target

Chicago, IL · 2021 - Present

• Reduced inventory discrepancy by 18% through implementing a new cycle count schedule and staff training, improving stock accuracy for online and in-store fulfillment.
• Streamlined receiving and merchandising processes, decreasing average shelf replenishment time by 15% and increasing sales floor availability of key products.
• Coordinated the successful setup and launch of 3 seasonal merchandising initiatives, ensuring on-time execution and achieving an average 25% uplift in associated product sales.
• Managed store-level IT infrastructure and troubleshooting, resolving 95% of technical issues internally and minimizing downtime for POS systems and back-office operations.

Logistics Coordinator · C.H. Robinson

Chicago, IL · 2018 - 2021

• Managed 50+ daily freight shipments, optimizing routes and carrier selection to achieve a 12% reduction in shipping costs across assigned regional accounts.
• Improved on-time delivery rates from 88% to 96% for key clients by proactively resolving transit issues and enhancing communication with warehousing teams.
• Developed and implemented a new data tracking system for freight movement, providing real-time visibility and reducing customer inquiry response time by 20%.
• Collaborated with supply chain partners to identify bottlenecks, resulting in a 10% increase in overall operational efficiency for outbound logistics.

Bachelor of Science in Business Administration, Supply Chain Management · University of Illinois Chicago (UIC)

Chicago, IL · 2014 - 2018

• GPA: 3.7/4.0, Cum Laude
• Relevant coursework: Operations Management, Logistics and Transportation, Inventory Control