UX Researcher Resume Example

Senior UX Researcher · Microsoft

Redmond, WA · 2022 - Present

• Led end-to-end research for a new feature in Microsoft Teams, identifying critical user pain points and influencing design iterations that resulted in a 15% increase in feature adoption among pilot users.
• Designed and executed over 20 usability studies with complex enterprise software, generating insights that reduced user task completion time by an average of 12% across key workflows.
• Managed a robust feedback loop with product managers and designers, ensuring research findings directly informed roadmap prioritization and sprint planning, improving cross-functional efficiency by 20%.
• Developed and standardized research templates and best practices, enhancing team efficiency and consistency in reporting by 25%.

UX Researcher · Amazon

Seattle, WA · 2019 - 2022

• Conducted over 50 qualitative interviews and 10 remote usability tests for the Amazon Photos app, leading to a redesign of the sharing functionality that improved user satisfaction scores by 18%.
• Analyzed large datasets from A/B tests and surveys to uncover user behaviors, contributing to product changes that decreased customer support tickets related to specific features by 10%.
• Presented research findings and strategic recommendations to stakeholders, including VPs and Directors, influencing strategic decisions that impacted products with millions of daily active users.
• Collaborated closely with a team of designers and product managers to integrate user-centered design principles into agile development cycles, delivering insights within rapid sprint timelines.

M.S. Human-Centered Design & Engineering · University of Washington

Seattle, WA · 2017 - 2019

• Completed thesis on 'Enhancing Accessibility in Augmented Reality Interfaces', earning departmental distinction.
• Awarded Dean's List for 4 consecutive quarters for academic excellence.
• Collaborated on a research project focused on inclusive design practices, which was published in CHI Extended Abstracts.

B.A. Cognitive Science · University of California, Berkeley

Berkeley, CA · 2013 - 2017

• Graduated with High Honors, achieving a GPA of 3.8/4.0.
• Actively participated as a member of the User Experience Design Club, organizing workshops and speaker events.
• Conducted an independent research study on memory recall and digital interface design principles.

Senior UX Researcher · HealthConnect Inc.

Boston, MA · 2021 - Present

• Led end-to-end research for a patient portal redesign, increasing patient self-service task completion by 25% and reducing support calls by 15% through iterative usability testing and journey mapping.
• Designed and executed a longitudinal diary study with 50+ participants to understand chronic disease management behaviors, informing the development of new personalized health programs.
• Collaborated with product teams to integrate accessibility standards into medical device software, improving compliance by 20% and enhancing usability for users with diverse needs.
• Implemented a new survey methodology, gathering feedback from over 10,000 users, leading to a 10% increase in product satisfaction scores (NPS) within a year.

UX Researcher · Synapse Innovations

Cambridge, MA · 2018 - 2021

• Conducted over 80 in-depth interviews with healthcare professionals to identify critical pain points in electronic health record (EHR) systems, influencing a 30% reduction in data entry errors.
• Managed usability testing for a new telehealth platform, identifying 12 critical usability issues which, once resolved, improved first-time user task success rate from 60% to 90%.
• Developed and analyzed A/B tests for mobile health app features, leading to a 7% uplift in user engagement and feature adoption over 6 months.
• Created detailed user personas and user flows for a complex diagnostic tool, aligning cross-functional teams on user needs and reducing design iteration cycles by 15%.

Master of Science in Human Computer Interaction · University of Michigan

Ann Arbor, MI · 2016 - 2018

• Thesis: 'Designing for Trust: UX Strategies in Telehealth Platforms for Elderly Users'
• GPA: 3.9/4.0, Dean's List (all semesters)
• Relevant Coursework: User-Centered Design, Cognitive Psychology, Data Visualization, Qualitative Research Methods

Bachelor of Arts in Psychology · University of California, Berkeley

Berkeley, CA · 2012 - 2016

• Graduated Summa Cum Laude
• Honors project: 'The Impact of Gamification on Health Behavior Change'
• Minor in Statistics