Summary
Detail-oriented Computer Technician with 2 years of experience providing comprehensive technical support and system maintenance in fast-paced environments. Proven ability to diagnose and resolve complex hardware and software issues, ensuring minimal downtime and optimal system performance. Eager to leverage strong troubleshooting skills and expertise in network configuration and hardware installation to contribute to a dynamic IT team.
Experience
Computer TechnicianTechSolutions Inc.
- Resolved over 50 technical support tickets weekly, maintaining a 95% first-call resolution rate for hardware and software issues.
- Performed routine system maintenance and upgrades on 150+ workstations, improving system efficiency by 15%.
- Installed and configured new hardware for 20+ employees, reducing setup time by an average of 30 minutes per user.
- Managed inventory of IT assets, including tracking and deploying 75+ new devices annually, ensuring accurate record-keeping.
- Provided on-site and remote support, troubleshooting network connectivity issues and peripheral device malfunctions for diverse user base.
IT Support Specialist (Internship)Innovate Systems
- Assisted senior technicians in deploying and configuring 30 new workstations, contributing to a seamless office expansion.
- Diagnosed and repaired 40+ hardware components, including motherboards and RAM, saving the company approximately $2,000 in replacement costs.
- Provided first-line technical support to 50+ employees daily, logging issues and escalating complex problems efficiently.
- Contributed to documentation of IT procedures, improving onboarding efficiency for new hires by 10%.
Projects
Personal Home Server Configuration
- Designed and implemented a home server using a Raspberry Pi, supporting file sharing, media streaming, and automated backups for personal data.
- Configured secure remote access (VPN) to the server, enhancing data security and accessibility from external networks.
Workstation Upgrade & Optimization Guide
- Authored a comprehensive guide for optimizing workstation performance, covering OS tweaks, hardware upgrades, and driver management.
- Published guide on GitHub for open-source community, receiving positive feedback for its practical and detailed approach.
Automated Backup Script
- Developed a Python script to automate data backups from local drives to a cloud storage solution, reducing manual effort by 80%.
- Implemented error logging and notification features to ensure reliability and prompt alerts for backup failures.
Education
San Jose City CollegeAssociate of Science in Information Technology
- Graduated with High Honors, achieving a 3.8 GPA.
- Awarded 'Outstanding IT Student' for excellence in network administration coursework.
- Completed capstone project involving the setup and configuration of a simulated enterprise network.
Skills
Operating Systems
Windows 11/10/7macOSLinux (Ubuntu, Red Hat)
Hardware
DesktopsLaptopsServersPrintersRoutersSwitchesPeripherals
Networking
TCP/IPDNSDHCPVPNEthernetWi-FiBasic Network Troubleshooting
Software & Tools
Microsoft Office SuiteGoogle WorkspaceActive DirectoryRemote DesktopTicketing Systems (Jira, ServiceNow)Antivirus Software
Troubleshooting
Hardware DiagnosticsSoftware DebuggingNetwork ConnectivitySystem Performance OptimizationPeripheral Troubleshooting
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